ORDERS, BACKORDERS and SPECIAL ORDERS

Orders

We have a cut-off time of 1pm for the same day dispatch of goods, this is dependant on available stock.
Most orders will be delivered to you within 5 working days.
You will only be informed if we have to order a part in and it's going to take more than 5 working days to obtain it.
We will not be held responsible if you book your car in for work and the goods are delayed, we suggest you only book it into a garage when you have the goods in your hand.

Please check availability before ordering as it helps both you and us.

Backorders

Goods that require a timescale of more than 5 working days for us to obtain are considered to be BACKORDERS.
You will be informed if an item is on backorder with our suppliers and an approximate timescale will be given (whenever possible).
Backorders need customer approval via phone or email before we go ahead, the item can be cancelled if you're not happy with the timescale given.

Special orders

Specially made goods, personalised items and goods that require ordering from another country are considered to be SPECIAL ORDERS.
These can be dealt with over the phone but everything must be confirmed in writing either by email, fax or letter.
Once confirmed, ordered and payment taken; the item(s) CANNOT be cancelled.

NOTE: For ALL Order Types, the timescales given are those of our suppliers, these may change and this is out of our control.

PRICING

Pricing errors on the website will be honoured where Spring Loaded are not making a loss.
Pricing errors in our favour will be corrected and any customers affected will be refunded.
Margins on Original equipment parts eg. Dealer OE Parts are so small that even a small rise in price
will wipe out any profit we make. As the manufacturers pricing is beyond our control we will inform customers of
any price changes before we order parts and customers can choose to accept or cancel.
The processing of a payment and acknowledgement of an order does not constitute a legally binding contract.
Delivery of the goods is where we deem the contract is legally binding

Customers from Outside UK may have to pay Import Duty, VAT and Other Charges.
It is the CUSTOMERS Responsibility to Pay These.

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DELIVERY OF YOUR GOODS

Delivery Times & Missed Delivery Procedure

The day we despatch the goods we will also send an email to the address you provide with details of your parcel/package.
Someone will need to be at the delivery address to sign for the package, preferably the cardholder.
If you are out when the courier attempts to deliver your parcel, they should leave a card with a contact number for you to arrange a new delivery date.
If a parcel is small enough to fit through a letterbox, it may be delivered by Royal Mail, which may or may not require a signature.
Courier deliveries are made Monday to Friday.
Royal Mail deliveries are made Monday to Saturday.

Items Returned Undelivered

Undelivered Parcels/packages do from time to time get returned to us, we understand mistakes can be made by ourselves, couriers and customers.
With each undelivered parcel we use the reasons for return as the basis of how it will be dealt with.
In other words; If it's our fault then we will pay for any redelivery, if it is the courier who is at fault then they will redeliver free of charge and if it is you the customer who is at fault then you will pay for the redelivery.
If we are charged Return fees for any Undelivered Parcels and the fault is the customers then these fees will be passed onto the customer

Items Damaged in Transit

Your item(s) should be inspected for damage upon receipt.
Any damage must be reported via Phone or email within 3 working days of receipt.
In the unlikely event of you receiving damaged goods we will arrange for the collection of the damaged goods & replace or refund monies for item(s) at customer's discretion.

Items Missing from Order

If any item(s) are short or missing, please inform us within 3 working days from the receipt of your goods.
Our contact details are HERE

Short or missing item(s) will be sent as a matter of priority at our cost or can be refunded at customer's discretion.

RETURNS

Unwanted Non-Faulty Goods

1. You have a period of 14 days after the day of receipt to notify us of any goods you wish to return.
Please do this via Letter, Email or Fax so we have a record of this notification.
We reserve the right to refuse return of Specially Ordered items, bespoke items & items ordered in from another country.
NOTE: We reserve the right to refuse returns if notified outside of this 14 day period.
From the date of notification you then have 21 days to adequately package and return the goods to the address we specify.
Goods received outside of this period will held for you to either pay us the return postage or have them collected at your cost using a courier service.
If you have not collected them within 3 months then we will dispose of the goods however we see fit.

2. Goods must be in their original packaging, they should not have been fitted or used and must be in an as new re-saleable condition.

3. We do not accept for return, goods that have been manufactured to your specifications, personalised in any way or items specially ordered in from another country on your behalf.

4. Items being returned by you are to be returned at your cost.
We can, however, if required, arrange for the collection of the goods using our own courier but bear in mind we need 24 hours notice to arrange this.
We will also need the collection point address and telephone number.
Please ensure the goods are packaged and ready from 8am onwards on the day of collection.
The cost for this collection service will then be deducted from any refund that is due to you.

5. It is YOUR responsibility to ensure that the goods being returned are insured, packaged adequately and arrive back with us undamaged.
The insurance from our own courier (and many others) is only the standard insurance which works out at approximately £12.00 per kg, which is inadequate for most items.
You can pay for additional insurance which we do advise if the goods are especially valuable. The cost for this depends upon the value of the goods.

6. Returned Goods that arrive back with us in a damaged condition will be held until you make a decision on what should happen to them.
If you require them to be returned to you then this will be at your cost.
The above does not affect your Statutory rights.

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Surcharge Items

We may sell items that have a surcharge applied at checkout which is refunded upon return of your old unit.
The return carriage costs of the old unit are to be paid by the customer.
The surcharge is refunded within 3 working days from when we receive the old unit.
You have 6 months from date of order to return the surcharge unit.
We will not accept surcharge returns over 6 months old & you will lose your surcharge.

WARRANTY CLAIMS

All warranties for products are provided entirely by the manufacturers and are subject to their terms and conditions, however if you wish to pursue a warranty claim we shall act on your behalf and shall treat all claims as a matter of urgency.
Some goods will need to be returned directly to the manufacturer, some will need to be returned to us.
The cost of returning the alleged faulty item is to be paid by the customer.
If a manufacturer decides that a warranty claim is not valid then compensation will not be payable.

Complaints

Should you wish to complain, these can be made via phone, email, post or fax giving as much detail as possible.
We will deal with all complaints within the guidelines set out by the UK government and also:
Distance Selling Regulations
The Sale of Goods Act 1979 & Amendments thereof

Legal Stuff

We will not be held responsible to you for any delay or failure to comply with our obligations under these Terms and Conditions if the delay or failure arises from any cause or causes beyond our reasonable control.
We may alter these Terms and Conditions at any time.
If any of these Terms and Conditions prove to be unlawful, invalid or unenforceable, the remainder of these Terms and Conditions will continue to have full force and effect.
We are committed to protecting your privacy, see our separate Privacy Policy.
These terms and conditions do not affect your statutory rights as a consumer.
The website is controlled and operated in the UK.
Any terms and conditions concerning this website will be governed by the laws of England and any dispute concerning use of this website will be determined exclusively by the English Courts.

Errors and Omissions Excepted.

©Spring-Loaded 2024